Service Technician II

Compensation:
PT/FT, $15.00+ DOE, plus commissions

Job Objective:
Onsite Technician; Installs, maintains, troubleshoots and upgrades computer hardware, software, personal computer networks, peripheral equipment and email systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to clientele; and performs related work as required.

Qualifications:

• CompTIA A+ Certified
• MCSE/MCP/Network+ certifications a plus
• Minimum 2 years recent experience
• Strong customer service skills

Responsibilities:

• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Acts as a technical resource in assisting users to resolve problems with equipment and data.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing clients in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

Skills

• Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
• Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
• Monitoring LAN’s and WAN’s.
• Troubleshooting and solving hardware and software problems.
• Instructing users on new or upgraded computer applications and hardware.
• Using initiative and independent judgment within established guidelines and procedures.
• Organizing own work, setting priorities and meeting critical time deadlines.
• Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.